Hope 58 Community Interest Company (“Hope 58”) is a Community
Interest Company registered in England and Wales with Companies House (company number
16460550) and with the Office of the Regulator of Community Interest Companies.
We take your privacy seriously. This policy sets out the
basis on which any personal information we collect from you, or that you
provide to us, will be processed.
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Information that you give us. When filling in forms on
our websites, through our App, at events and activities we run, including when
you join or re-register at a Pop Up Pantry shop, as a
customer if you pay for goods or services we provide, or when you correspond
with us by phone, email or letter. It includes information you provide when you
complete a printed form or use our website, participate in discussion boards or
other social media functions on our website, surveys, campaigns and when you
report a problem with our website. The information you give us may include your
name, postal address, e-mail address, phone number, financial and credit card
information, personal description and/or photographs.
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Information we collect about you. This may include
attendance or participation at events and activities, and your use of services
or facilities we provide. With regard to each of your
visits to our website we will automatically collect the following information:
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Technical information, including the Internet protocol address used to connect your computer to the Internet, your login
information, your browser, time zone setting, and operating system and platform.
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Information about your visit,
details of the links that you click and the content that you view (including
date and time), page response times, download errors, methods used to browse
away from the page and any phone number used to call our office or staff
members.
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Information we receive from other sources. We may also
receive information about you from other websites that we control or third
parties who work closely with us including, for example, business partners,
payment and delivery services and search information providers. We may also
receive information from third parties that you give us permission to contact,
such as referees if you apply for a job or DBS if appropriate for a role you
have with the company or Pop Up Pantry
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To enable us to carry out the objectives in
our constitution and to promote the aims and objectives of the company and the Pop Up Pantry
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To send you news and information about and our events and
activities including Pop Up Pantry
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To maintain our own accounts and records and to comply
with Government legislation concerning accounting records
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To administer and improve our website and for internal
operations, including troubleshooting, data analysis, testing, research,
statistical and survey purposes and to keep our website safe and secure
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To allow you to participate in interactive features of
our website(s) and app, when you choose to do so
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To measure or understand the effectiveness of our
communications and services to you and others, and to deliver relevant content
to you
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To maintain accurate and up to date records or our
employees, volunteers, members and customers
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To manage our employees and volunteers;
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To run Disclosure and Barring Service (DBS) checks on
employees and volunteers in accordance with our safeguarding and employment
policies.
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We are committed to holding your personal information
securely. Only Hope 58 staff and authorised staff from our partners and
sub-contractors and authorised volunteers that need to see the data can access
it.
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We may store your information on computers, in paper
form, or both.
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All computers that store any personal data are password
protected and stored securely when not in use.
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Any paper files that hold personal information (other
than names and contact details) are kept on secure premises.
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The data that we collect from you may be transferred to, and stored by a service provider outside the European
Economic Area (“EEA”). By submitting your personal data, you agree to this
transfer, storing or processing. We will take all steps reasonably necessary to
ensure that your data is treated securely and in accordance with this privacy
policy and in compliance with all relevant UK data protection legislation.
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Information you provide to us is stored on secure
servers. Where we have given you (or where you have chosen) a password that
enables you to access certain parts of our website or app, you are responsible
for keeping this password confidential. We ask you not to share a password with
anyone.
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Unfortunately, the transmission of information via the
Internet is not completely secure. Although we will do our best to protect your
personal data, we cannot guarantee the security of your data transmitted to our
website; any transmission is at your own risk. Once we have received your
information, we will use strict procedures and security features to try to
prevent unauthorised access.
Our legal basis for processing personal data is different
depending upon the purpose it was collected for. The following list covers the
main types of data that we hold, for a full list please contact office@hope58.uk
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Data collected to keep you up to date with events, activities
and news of Hope 58 and our events and activities, including Pop Up Pantry, and
any mailing and marketing lists is held and processed on consent of the data
subject (unless otherwise stated).
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Data collected through or for the events and activities
that we run, including Pop Up Pantry, is held for our legitimate interests or
because of a contractual obligation to do so, unless it is specifically to keep
you updated about events and activities (including Pop Up Pantry) in which case
consent above applies.
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Employee, volunteer, customer and member data records are
processed to comply with legal and contractual obligations and to fulfil our
legitimate interests. Some of your records may be held with your consent. Where
we choose to hold such records on consent we will
notify you of this when your data is collected and will ask for you to agree to
this. We will also inform you how you can withdraw
your consent if you wished to do so.
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The length of time that we will retain your data will
vary depending upon the purpose for which it is processed.
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Data that is held by us on consent is only kept for as
long as we have your consent to process that data.
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Financial data will be retained for up to 6 years after
the end of the accounting year to which they relate.
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For a full list of our data retention periods you can
contact us at info@hope58.uk
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Under UK legislation you have a number of
rights about how your data is processed. Full details of your
personal rights can be found on the Information Commissioner’s Office website –
https://ico.org.uk/.
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Your rights include the right to:
- Request a copy of the data we hold about you,
- Have inaccurate and incomplete data rectified,
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Have the personal data we hold on
you deleted (except where we have an obligation to retain the data)
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To restrict the processing of your personal data in
certain circumstances.
- To complain to the Information Commissioners Office.
Data that is held on consent will only be processed as long as we have your consent.
To withdraw your consent you can contact us by emailing us at info@hope58.uk
Our website may, from time to time, contain links to and
from other websites, advertisers and affiliates. If you follow a link to any of
these websites, please note that these websites have their own privacy policies
and that we do not accept any responsibility or liability for these policies.
Please check these policies before you submit any personal data to these
websites.
Our websites use cookies for the following reasons:
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To allow you to carry information across pages of
our websites and avoid having to re-enter information when you return to one of
our sites
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To measure our website traffic and analyse how our websites work. This will
allow us to make changes to our websites in the future and make them easier to
use;
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You can accept or decline cookies by modifying the settings in your
browser. Please note that if you disable all cookies then you may not be able to
access some parts of our websites.
Any changes we make to our privacy in the future will be
posted on this page and, where appropriate, notified to you by e-mail. Please
check back frequently to see any updates or changes to our privacy policy.
If you have any questions, comments or requests regarding
this privacy policy please email info@hope58.uk or write to us at:
Hope 58 Community Interest Company
The Allen
The Green,
Wallsend
NE28 7NP
